Cancellation & Data Protection Policy
Your time and wellbeing matter and so does the space we create together. To ensure fairness and commitment on both sides, please note the following:
Cancellation Policy
Your time and wellbeing are very important, and I truly value the space we create together. To ensure we maintain a smooth and respectful working relationship, I kindly ask that you note the following:
Booking & Payment:
- To confirm your session, full payment is kindly requested at the time of booking.
- If something comes up and you are unable to attend, I would really appreciate it if you could let me know at least 24 hours in advance. You will have the option to either reschedule or receive a full refund, whichever works best for you.
- Late Notice or Missed Sessions
- If you need to cancel with less than 24 hours’ notice, or if you miss the session without letting me know, the full session fee will be charged.
- In-Person Sessions
- For In-Persson sessions, a £20 admin fee applies to any cancellation or rescheduling, no matter the notice period. This helps cover the cost of the therapy room, which is reserved specifically for your session and is non-refundable.
- Therapist-Initiated Cancellations
- If I ever need to cancel a session for any reason, I will make sure you receive a full refund.
Thank you so much for your understanding and cooperation! Your respect for these guidelines helps ensure a smooth and positive experience for both of us.
Data Protection & GDPR Compliance
Your privacy and confidentiality are a vital part of the therapeutic space we share. As a therapist practicing in the UK, I fully comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 to protect your personal information.
- All personal data you provide, including contact details, session notes, and payment information, is kept strictly confidential and stored securely.
- Your information is used solely for the purposes of delivering therapeutic services, managing appointments, and processing payments.
- You have the right to access your data, request corrections, or ask for it to be deleted, in accordance with GDPR regulations.
- Your data will never be shared with third parties without your explicit consent, unless required by law or in exceptional cases where there is a serious risk of harm.
If you have any questions or would like to know more about how your information is handled, please do not hesitate to get in touch.
